partner138 Casino & Sportsbook Terms

We at partner138 set out the terms under which you access our platform, open an account, deposit funds, and withdraw winnings. These terms apply to all account holders and govern your use of partner138 services.

Our platform is available only where local law permits. Before opening an account, you are responsible for verifying that access and use comply with your jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.

This page outlines your rights and obligations when you use partner138, how we handle deposits and withdrawals, and how disputes are resolved.

Account opening and eligibility on partner138

To open an account on partner138, you must be of legal age in your jurisdiction and not prohibited by law from using our services. You provide your name, date of birth, email address, and contact details. We send a verification link to your email. Click the link to activate your account.

We require identity verification before you can withdraw funds. You upload a photo of your national ID or passport and proof of address. Our team reviews your documents within a standard timeframe. Once approved, you can deposit and play. If your documents are rejected, we notify you and explain why. You can resubmit corrected documents.

Deposits and payment methods on partner138

We accept six e-wallet methods and four bank virtual-account transfers. E-wallets — DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet — process subject to verificationly. Bank transfers via mobile banking, local payment, online payment, or e-wallet virtual accounts depend on your bank's processing time. We do not charge fees for deposits. The amount you transfer is the amount credited to your account.

When you deposit, you authorize the payment and confirm that the funds are yours. We do not accept deposits from third parties. If we detect unauthorized or fraudulent deposits, we reserve the right to reverse the transaction and close your account.

• 1
  Select your payment methodStep 1

  Choose mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or a bank virtual account.

• 2
  Enter the amountStep 2

  Type your deposit amount and confirm the transaction.

• 3
  Authorize paymentStep 3

  Confirm in your wallet or bank app. E-wallets process instantly; bank transfers depend on your bank.

• 4
  Balance updatesStep 4

  Once received, your partner138 balance reflects the deposit and you can play.

Withdrawals and account review

When you request a withdrawal from partner138, our team reviews your account activity. We verify that your balance is accurate, that all bets have been settled, and that no disputes are pending. This review protects both you and partner138 from fraud. Once approved, we send your funds to your original payment method.

Withdrawals return to the payment method you used to deposit. If you deposited via online payment, your withdrawal goes back to e-wallet. If you used a mobile banking virtual account, your withdrawal returns to your local payment account. Our review window is typically completed within a standard timeframe. Once approved, the funds transfer to your payment method according to your bank's processing time. We do not charge fees for withdrawals.

Game rules and fair play on partner138

All games on partner138 use certified random-number generators. Slot outcomes are determined by RNG algorithms. Live-dealer games use real dealers and real cards or wheels. Football and esports outcomes are determined by actual match results. We do not manipulate game outcomes.

We maintain detailed records of all game results and transactions. You can access your complete history anytime through your account. If you have a question about a specific game or settlement, contact our support team. We investigate using your account records and explain the outcome.

Dispute resolution and complaints

If you have a dispute with partner138, contact our support team. Describe the issue in detail and provide any relevant account information or transaction IDs. We investigate and respond within a standard timeframe.

If you are not satisfied with our response, you can escalate your complaint. We maintain a formal dispute process and document all complaints. If we cannot resolve the dispute, we may refer it to an independent arbitrator. You agree to submit to arbitration as the final resolution method.

Data protection and privacy on partner138

We protect your personal data using industry-standard encryption. Your account information, payment details, and transaction history are stored securely. We do not share your data with third parties except as required by law or to process your payments.

Our privacy policy outlines how we collect, use, and protect your data. You can review it anytime through your account settings. If you have questions about your data or privacy, contact our support team.

Jurisdiction and service availability

partner138 services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Before opening an account, you are responsible for verifying that access and use comply with your jurisdiction's law.

Laws vary by region and change over time. It is your responsibility to check your local regulations. If you are unsure whether partner138 is available in your area, contact our support team. They can provide guidance based on your location.

Our platform is accessible on mobile browsers and Android apps. iOS users access partner138 through a mobile browser. Network requirements are minimal — a standard internet connection is sufficient. You can access partner138 anytime, anywhere, as long as you are in a supported jurisdiction.