partner138Frequently Asked Questions
Users of partner138 ask about account setup, deposit and withdrawal methods, game categories, account security, and how to contact our support team. This page answers the most common questions across those topics.
We at partner138 built this FAQ to help you navigate account registration, payment flows via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers, and to clarify how our live-dealer tables, football betting, and slot games work. If your question is not covered here, our support team is available to assist.
Read the sections below in order. For detailed legal terms, account eligibility, and data-handling practices, visit our terms and conditions or legal noticeIf you need immediate help, contact our support team via email or the in-app messaging system.
Topics covered in this FAQ
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment
- Game rules and marketsfootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection, access issues, and jurisdiction notice
If you cannot log in or suspect unauthorized access, do not attempt multiple login tries. Instead, use the password-reset link on the login page to set a new password. If you do not receive the reset email, check your spam folder or contact our support team immediately. We recommend enabling two-factor authentication in your account settings to add an extra layer of security. If you believe your account has been compromised, our support team can review your account activity and help secure it.
Our support team responds to email inquiries during business hours. You can find the support email address in the footer of our website or in the app's help section. When you contact us, include your username, the date and time of your issue, and a clear description of what happened. Our team aims to respond within one business day. For urgent account-security issues, use the in-app messaging system for faster assistance.
Payments and transactions
We do not charge fees on deposits or withdrawals. However, your bank or e-wallet provider may apply their own fees depending on the payment method you choose. DANA, e-wallet, mobile banking, local payment, and online payment typically do not charge fees for transfers to partner138. e-wallet scan-and-pay transfers are also fee-free. Bank transfers via mobile banking, local payment, online payment, or e-wallet may incur standard interbank fees set by your bank. Always check your payment provider's terms before completing a transaction.
All withdrawal requests are reviewed to verify your identity and prevent fraud. The review process typically takes one to two business days. Once approved, the funds are transferred to your chosen payment method. E-wallet transfers via mobile banking, local payment, online payment, or e-wallet usually arrive within minutes after approval. Bank transfers to mobile banking, local payment, online payment, or e-wallet accounts may take one to three business days depending on your bank's processing time. During holidays such as Idul Fitri or Idul Adha, processing may take longer.
Free bets and free spins are promotional offers available to new and existing account holders on partner138. Free bets can be used on selected football markets or live-dealer games. Free spins are credited for use on specific slot games such as Sweet Bonanza, Gates of Olympus, or Mahjong Ways. These offers appear in your account's promotions section after you log in. Terms and conditions apply to all promotional credits, including minimum odds, game restrictions, and expiration dates. Check the promotions page regularly for current offers.
Game rules and markets
We at partner138 offer betting on Liga 1, Piala Indonesia, Champions League, Premier League, and other major football tournaments. Our live-betting section updates odds in real time during matches. You can place bets on match outcomes, goal totals, and player performance. Esports markets include Mobile Legends, Free Fire, and PUBG Mobile tournaments. All markets are listed in the app or on our website under the sports section. Odds and available markets change based on upcoming fixtures and tournament schedules.
Free bets and free spins are promotional offers available to new and existing account holders on partner138. Free bets can be used on selected football markets or live-dealer games. Free spins are credited for use on specific slot games such as Sweet Bonanza, Gates of Olympus, or Mahjong Ways. These offers appear in your account's promotions section after you log in. Terms and conditions apply to all promotional credits, including minimum odds, game restrictions, and expiration dates. Check the promotions page regularly for current offers.
Security and account care
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you are unsure whether partner138 is available in your location, contact our support team or review our legal notice. We serve users across supported regions in Southeast Asia and operate in compliance with applicable regulations.
If you cannot log in or suspect unauthorized access, do not attempt multiple login tries. Instead, use the password-reset link on the login page to set a new password. If you do not receive the reset email, check your spam folder or contact our support team immediately. We recommend enabling two-factor authentication in your account settings to add an extra layer of security. If you believe your account has been compromised, our support team can review your account activity and help secure it.